Terms and Conditions

Introduction

In these terms and conditions, A1 Group Edinburgh Ltd will be referred to as ‘the company’ and the person ordering the product or service will be referred to as ‘the customer.’

A1 Group Edinburgh Ltd is registered in Scotland. Company number: SC709005, VAT Number: 4233924

Registered Address: 116 Fernieside Crescent, EH17 7DH, Edinburgh, United Kingdom, VAT Number: 4233924

MCS Certification: NIC601612
RECC Membership No: 00077587
NICEIC Certificate Number: 615995000
Gas Safe Registration No: 921731

Website: https://a1groupedinburgh.co.uk
Email: info@a1groupedinburgh.co.uk
Phone number: 07727 073003
Phone number: 07521 012320

Compliance

The service carried out will comply with:

• The Building Standard (Scotland) Regulations
• The current edition of the IEE Wiring Regulations for Electrical Installations
• Gas Safety (Installation and Use)
• Consumer Rights Act 2015
• Any other relevant regulations

Responsibility

The company takes no responsibility for existing gas meters, electric meters, customer units, cables, pipelines, taps, valves, radiators, or any other materials if they have been incorrectly installed or damaged during normal operation, whether detected or undetected at the time of contract.

Access and Permissions

Free access is required for delivery and installation. If permits or permissions of any kind are required to enable the works onsite, the client will be responsible for all costs associated with obtaining these.

Customer Responsibilities

• The customer is responsible for providing a safe place after delivery. If the equipment is damaged, removed, or the packaging is opened, the customer will be responsible for any costs or losses incurred by both them and the company.
• The customer is responsible for providing free access to water, gas, and electricity where applicable.
• When carrying out a Landlord Gas Safety certificate, if a compliant Carbon Monoxide detector is not present, we will supply and fit one at a cost to the client of £38 including VAT.

Additional Costs

The company will discuss any additional costs or changes to the works with the customer. A quote and/or invoice will be provided to the customer for the additional costs required to complete the installation (e.g., if the heating system needs to be drained or flushed).

Estimates

Unless otherwise stated, the cost estimate provides for the laying of cables, wires, and pipelines in the most economical and practical routes.

Warranty

All parts and labor are covered by a 12-month warranty. The company will repair or replace any defective materials free of charge in accordance with this policy.

Right to Cancel

You have the right to cancel this contract within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

How to Cancel

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., by email: info@a1groupedinburgh.co.uk). To meet the cancellation deadline, it is sufficient for you to send your wish to cancel the contract before the end of the cancellation period.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you. You shall pay an amount which is in proportion to any work that has been performed up until the point you have communicated to us your cancellation of this contract.

Costs for any non-standard materials or deposits placed in advance of works will not be refunded. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

Payment

• Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment).
• Payments can be made by cash, bank transfer, or cheques. All invoices include our bank details for bank transfers.
• The final payment is required in full 7 days after completion of service.
• A1 Group Edinburgh understands and will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the agreed credit terms.
• The customer should understand that any work required not included in the agreed estimate will be charged at £75+VAT per hour and agreed either orally or in writing.

Insurance

A1 Group Edinburgh Ltd has Public/Products Liability Insurance to the sum of £2,000,000.

Complaints

If you have any complaints about our service, please contact us at the email address  info@a1groupedinburgh.co.uk or contact form on our website. You can also give us a call 07727 073003 or 07521 012320.

We will respond to you within 3 working days, enclosing a copy of our full complaints procedure.